Returns & Exchanges
At Koala Eco, we want you to be completely satisfied with your natural cleaning products. If you are not happy with your purchase, we offer a 30-day return policy for items in their original condition and packaging.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely place the unused items back into their original shipping box or a similar protective container to prevent leakage during transit.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized shipping location or post office.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing